Here are our FAQs separated into two sections, team orders (5+ jerseys) and individual orders (1-4 jerseys) To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at team@jerseybird.com.


How long will it take for my custom apparel to deliver? 4-5 weeks.

Standard production time is 3-4 weeks depending on the complexity of your project. Shipping time is 1 week. 4-week delivery guarantees can be purchased for an additional 10% added to your order cost. The production timeline begins the day your artwork is confirmed.

Is design work free?

All clients are provided at least 1 free design. After the first design is delivered, your artist may request a design deposit to be paid before more design work is completed. We recommend purchasing a Team Design Deposit as it will grant you priority over other projects that have not paid a deposit. Design deposits are $20 and can be purchased at any time throughout your project to increase the turnaround time on design work. To purchase a design deposit, please contact your project manager or artist. All deposit costs go towards your total order cost.

How do I upload my team's names, numbers, and sizes for jerseys and apparel?

Once your design work is completed, your project manager will send you a google sheet where you can upload all name, number, and sizing information for all members of your organization.

Is it possible to order more jerseys after our initial shipment?

Yes, more items can be ordered after your initial shipment if new players join your team. To avoid additional fees, we require a minimum of 5 jerseys per shipment. If you order less than 5 units, sample costs will apply.

Can I receive a sample before placing a team order?

Yes. We carry many of our most popular items in stock as samples. The design will be a stock JerseyBird design, but you can use the sample to feel the quality and sizing. Samples are $25 each, but free if returned to our warehouse.

Is shipping free?

Yes, shipping is always free for team orders. However, for orders outside of the US, customs/VAT taxes may apply.



How long will it take to receive my order?

Order processing and shipping for orders within the USA takes 4-8 business days. For orders outside the USA, order processing and delivery will take 1-3 weeks depending on location. All shipping times are displayed at checkout.

Will I have to pay customs fees if I am ordering from outside the USA?

Yes, if your country requires customs fees, VAT, or taxes on imported goods, you have to pay those fees. However, using Shopify Markets Pro, all required fees are automatically calculated for you at checkout, which ensures your package will not be held by customs or delayed for lack of payment. Your full payment including order cost, shipping, and customs costs will be charged at checkout.