Shipping Policy
IS SHIPPING FREE?
Shipping is a flat 9% on all team orders. For individual orders, shipping will vary based on location.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, we may ship it in separate packages depending on which item is available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as quick as possible!
WHEN WILL I RECEIVE MY ORDER?
Shipping is a flat 9% on all team orders. For individual orders, shipping will vary based on location.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, we may ship it in separate packages depending on which item is available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as quick as possible!
WHEN WILL I RECEIVE MY ORDER?
For team orders (10+ items), standard production time is 4-5 weeks depending on the complexity of your project. Shipping time is 1 week. The production timeline begins the day your artwork is confirmed.
For retail orders, our standard delivery time is 6-10 business days after the order is placed.
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control, but we will do everything we can to make sure you receive your package. To avoid these issues, please make sure that you have the correct address submitted when you place your order. If you fail to put a correct address with your order, we are not responsible for covering the cost of a new item.
If your item or package is stolen, file a report with your local post office as soon as possible. We are not responsible for stolen packages, once delivery is confirmed by the carrier, it is your responsibility to ensure the safety of your package.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
We automatically charge customs and taxes (if applicable) at checkout. This is to ensure a smooth shipment that will not be held up upon reaching your country's customs office.